Here at Node4, we place great pride on our excellent levels of support. Our highly qualified technical support team will work with you throughout, from implementation to ongoing management and monitoring, to make it easy for your business to achieve the best out of your product or service.
All incidents raised with us will be tracked using our web-based Service Desk system.
Our preferred method of contact is once a support contract is in place for you to raise your own support ticket on this system via our Service Desk.
If this is not possible, you can contact us via the ‘Raise ticket’ form below, by emailing firstname.lastname@example.org or by telephone 0845 123 2229 (during contracted support hours only). Our technical staff will raise a support ticket on your behalf.
Complete the form below and we will raise a ticket on your behalf, you’ll just need the name of your account manager and a company name that is registered on our system.
If you require support you’ll need to complete the form to have this added to your account by an account manager who will also set up Service Desk access details for you and your team.
Our preferred method of contact is for you to raise your own support ticket on our system via our Service Desk.
If using the Service Desk is not possible, we can raise a ticket on your behalf simply email email@example.com with details of the issue or call the number below (during contracted support hours only).